We are here to help!

Below is our Frequently Asked Questions. If you don't find an answer for yours, please feel free to reach out at: info@nouka.co

Why is my noüka Straw Cup leaking? Why is my noüka Straw Cup leaking?

Sometimes, you may notice liquid leaking out of the top of your noüka Straw Cup. This happens because pressure can build up inside any closed cup with a straw. Pressure increases for various reasons, such as changes in temperature or environmental conditions.

How to prevent leaks:

Keep the straw cup closed when not in use to minimize pressure changes.
Before using, slightly unscrew the cap to release any built-up pressure before your child drinks from the straw.

These simple steps can help prevent leaks and keep your straw cup mess-free!

Why don't the handles click back into place and feel loose and rotate? Why don't the handles click back into place and feel loose and rotate?

Handles must be clicked fully into the top position before screwing the lid back onto the cup to ensure they stay secure and do not rotate.

What does noüka do to ensure the quality and safety of its products? What does noüka do to ensure the quality and safety of its products?

At noüka, the safety and well-being of families is our top priority, and we are dedicated to maintaining the trust that parents and retailers place in us. Every noüka product undergoes rigorous independent testing and meets or exceeds the safety standards set by global organizations such as the Consumer Product Safety Commission (CPSC) and the American Society for Testing and Materials (ASTM) International.We stay actively informed on scientific findings and any updates to regulations to ensure our products reflect the highest standards of safety and quality.

Additionally, we perform follow-up testing at regular intervals after a product is launched to ensure its ongoing safety and reliability.At noüka, we are committed to providing products that families can use with confidence every day.

Where are noüka products sold at retail? Where are noüka products sold at retail?

noüka products are sold in mass, drug, and grocery stores, as well as in independent baby stores, gift shops, and other specialty retailers. This ensures families everywhere can access our thoughtfully designed, high-quality products.

Do you sell replacement parts? Do you sell replacement parts?

Yes! We sell replacement parts for many of our sippy and straw cups. Visit the following link: Replacement Parts to find what you need.

I purchased a set of suction bowls/plates, and they won't stick to my child's highchair tray. What can I do? I purchased a set of suction bowls/plates, and they won't stick to my child's highchair tray. What can I do?

To ensure the suction bowls adhere properly, make sure the highchair tray is clean and free of any dust, grease, or debris. For improved suction, you can also wipe the suction cups and the tray surface with rubbing alcohol before placing the bowls. This helps create a stronger seal for better results.

Can I replace the silicone rim on My All Around Cup? Can I replace the silicone rim on My All Around Cup?

Yes! The silicone rim on the noüka All-Around Cup is replaceable. Replacement silicone rims are available on our website under the Replacement Parts category. Visit the following link: Replacement Parts to find what you need.

If you have any questions or need assistance, our Customer Service team is here to help!

Can I replace the valve on my Insulated Sippy Cup? Can I replace the valve on my Insulated Sippy Cup?

Yes! Replacement valves for the noüka Insulated Sippy Cup are available. You can find them on our website under the Replacement Parts category. Visit the following link: Replacement Parts to find what you need.

For additional support or questions, feel free to contact our Customer Service team. We're always happy to assist!

When is It time to replace the valve? When is It time to replace the valve?

Regularly inspect the valve for signs of wear, such as tears, cracks, or other damage. Replace it immediately if any damage is detected to ensure proper function and your child’s safety.

Are replacement nipples or spouts available for straw cups and sippy cups? Are replacement nipples or spouts available for straw cups and sippy cups?

Yes! Replacement nipples and spouts for noüka Straw Cups and Sippy Cups are available. Visit the following link: Replacement Parts to find what you need.

For additional questions or assistance, our customer service team is happy to help!

Can I replace the straws in my baby’s straw cups? Can I replace the straws in my baby’s straw cups?

Yes! There’s no need to replace the entire cup when the straw in your baby’s first straw cup wears out. Whether your little one is a chewer or the straw has simply been well-loved, you can easily replace it with our convenient replacement kit.

Visit the following link: Replacement Parts to find what you need.

Why is my noüka Straw Cup not letting liquid through? Why is my noüka Straw Cup not letting liquid through?

If your noüka Straw Cup is not letting liquid through, the valve may need to be activated.

How to Activate the Valve:

Squeeze the top of the straw gently.
Rub the valve between your hands to help open the X-shaped slits.

Why This Happens:

The leak-proof feature of the straw comes from the silicone seal with X-shaped slits. If the slits are sticking together, gently manipulating them will help restore functionality.

If you have further issues, feel free to contact our Customer Service team for assistance!

How do I sterilize my noüka Sippy or Straw Cups? How do I sterilize my noüka Sippy or Straw Cups?

The Centers for Disease Control (CDC) recommends sterilizing sippy or straw cups in certain situations to ensure your child’s safety:

When to sterilize:

If your baby is younger than 3 months, was born prematurely, or has a weakened immune system (sterilize at least once daily).
Before the first use after purchase.
After traveling with the cup.
If milk, formula, or juice has been left at room temperature beyond the recommended time.
If the cup comes into contact with contaminated surfaces or floors.
Daily, if your baby is sick with the flu or other viral or bacterial infections.

For older, healthy babies, sterilizing may not be necessary if the cups are thoroughly cleaned after each use.

For more details, check out our guide on sterilizing your noüka Sippy or Straw Cups.

What is the shape of the Hole for each flow size? What is the shape of the Hole for each flow size?

Slow Flow: Round hole.
Medium Flow: Round hole.
Variable Flow: Cross-cut.

What is the recommended Age for each flow size?

Slow Flow: 0–3 months.
Medium Flow: 3–6 months.
Variable Flow: 6 months+.

Is "Variable Flow" for bigger babies than Medium Flow?

Yes, the Variable Flow nipple is designed for babies 6 months and older, as it allows them to control the flow rate. It can also be used for younger babies if they are being fed thicker liquids or formula.

For additional questions, feel free to reach out to our Customer Service team!

Can I freeze noüka Cooling Ring Teethers and Nature Teethers? Can I freeze noüka Cooling Ring Teethers and Nature Teethers?

Though not recommended, noüka Cooling Ring Teethers and Nature Teethers can be safely frozen. The material is designed to remain soft, providing gentle relief for your baby's tender gums. For best results, we suggest refrigerating the teethers to maintain an ideal texture.

Are noüka Cooling Teethers and Nature Teethers safe for my baby? Are noüka Cooling Teethers and Nature Teethers safe for my baby?

Yes! noüka Cooling Teethers and Nature Teethers are made with ethylene vinyl acetate (EVA), a safe, non-toxic material specifically chosen for its baby-friendly properties.

What is EVA and why is it safe for babies?
Ethylene vinyl acetate (EVA) is a flexible, durable, and lightweight material commonly used in baby products. It is:

Non-toxic: EVA is free from harmful substances like BPA, phthalates, and latex.
Hypoallergenic: It is unlikely to cause skin irritations or allergic reactions.
Odorless and gentle: EVA has no strong chemical smell and is soft, making it perfect for soothing tender gums.

All noüka teethers undergo rigorous safety testing to meet or exceed international safety standards, ensuring they are completely safe for your little one to handle and chew. Your baby's safety and comfort are our top priorities.

What is the noüka Baby Care Nail Brush made from? What is the noüka Baby Care Nail Brush made from?

The noüka Baby Care Nail Brush is made with soft, natural goat bristles. These gentle bristles are perfect for cleaning under your baby's nails without irritating their delicate skin.

What is the noüka Baby Care First Hair Brush made from? What is the noüka Baby Care First Hair Brush made from?

The noüka Baby Care First Hair Brush is made with gentle, natural boar bristles. These soft bristles are perfect for your baby’s delicate scalp, helping to smooth hair and distribute natural oils for a healthy shine.

Why does noüka use silicone in so many of our products? Why does noüka use silicone in so many of our products?

At noüka, we use silicone in many of our products because it is a safe, hygienic, and durable material that’s ideal for families. Silicone is an inert, non-toxic material resistant to bacteria and built to last.

What is silicone made of?
Silicone is derived from silicon, a natural element found in organic materials like sand, quartz, and rock. When silicon is combined with oxygen, carbon, and hydrogen, it transforms into silicone, a highly versatile material.

Why is silicone safe for babies?
Silicone is free from harmful chemicals, including:

Bisphenol-A (BPA)
Phthalates
Nitrosamine
Lead
Polyvinyl chloride (PVC)

Its natural, non-toxic composition makes it perfect for products your little one handles every day, ensuring safety, cleanliness, and peace of mind.